HubSpot Onboarding
Expert onboarding, setup and optimisation of your new HubSpot portal
Table Of Contents
The HubSpot Onboarding is a tailored HubSpot onboarding service to help companies accelerate their marketing strategy, HubSpot implementation and HubSpot activity.
We work with you and your sales & marketing teams to plan, prioritise and set up your HubSpot installation.
We are then on call to guide you with any training and ongoing implementation questions.
You've made a significant investment by choosing HubSpot, make sure you are putting it to optimal use.
Ideal for new HubSpot customers.
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Tailored 3 month onboarding plan
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The HubShots Framework as a 5-stage plan for your business to get the most out of HubSpot
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Weekly WIP (work in progress) meetings to keep your onboarding on track
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Weekly training sessions tailored for your sales and marketing teams
- Access to our super responsive HubSpot Specialists and Strategists
- Ongoing support after Onboarding via our Virtual HubSpot Manager or On-Demand services
Grab a copy of the 'What You Get' one-pager
HubSpot Onboarding was formerly called HubSpot Ignition.
Future State
Your HubSpot Portal foundations are in place following best practice.
You are tracking all key interactions including page views, email opens, ad clicks, social media engagements, sales activities and support conversations.
All of your key marketing, sales and service processes are automated, with the right people notified and your contacts nurtured.
You are set up for success to get the most out of HubSpot.
Your expert HubSpot team
We've been using HubSpot as our own CRM platform since 2012 and serving HubSpot customers since 2013, across a range of industries and company sizes.
As a XEN customer you gain access to an experienced, highly certified team of HubSpot specialists and strategists.
XEN, along with Search and Be Found, are the team that produce HubShots, the #1 HubSpot focussed podcast in Australasia.
Onboarding and Quick Wins
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Stage 1 items of the HubShots Framework
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HubSpot portal and settings
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HubSpot tracking code on website
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Training on connecting email in HubSpot and using the CRM
Marketing Enablement
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Stage 2 items of the HubShots Framework
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Marketing tools (campaigns, social, ads, email)
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Native integrations
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Reports and Dashboards
Sales Enablement
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Stage 3 items of the HubShots Framework
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Sales Sequences
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Call logging
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Sales automation
Setting up your HubSpot portal correctly from the start will ensure you maximise your HubSpot experience
As a HubSpot Platinum Partner with +50 certifications, and hosts of the podcast HubShots, our team of HubSpot experts will help you unleash the power of HubSpot.
Technical expertise across the whole team
Our digital strategists are also technical experts across HubSpot, Google, Social, Reporting and Marketing technologies. Hence, our strategic guidance is backed by technical research, implementation experience and proven results.
HubSpot Platinum Certified Partner
XEN is a HubSpot Certified Platinum Partner and helps companies to optimise their HubSpot platform and maximise results.
XEN's knowledge of all things HubSpot and their ability to transform a complex project into some simple steps have been invaluable during our HubSpot journey so far. We have recommended and will continue to recommend XEN.
XEN continually take the time to understand why and guide us in the right direction. Craig has been instrumental in our adoption of HubSpot and the success we've seen. I'm certain that we wouldn't be in the favourable position we are in today without XEN.
XEN provided great advice on strategy and also managed the site redesign plus HubSpot rollout. The project was a big success and we continue to rely on XEN for expert advice and assistance. We've been impressed with their comprehensive knowledge of HubSpot.
XEN’s combination of technical knowledge, processes, attention to detail and digital campaign strategy development make them an asset; and with their collaborative approach they really are an extension of our marketing team.
HubSpot Ignition
$5,000 - $32,000
ONE-TIME
For setting up new HubSpot portals for using the following HubSpot packages:
Marketing Hub Pro or Enterprise
• Pro: from $6,000
• Enterprise: from $12,000
Sales Hub Pro or Enterprise
• Pro: from $2,000
• Enterprise: from $4,000
Service Hub Pro or Enterprise
• Pro: from $2,000
• Enterprise: from $4,000
CMS Hub - using CLEAN theme
Inclusions:
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Guidance: We're available for advisory sessions to guide you in your usage of HubSpot. From initial audits of your portal through to regular strategy sessions for how you can further use the tools, it's all included.
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Training: Regular training to your team(s) is included. We'll train your team across any areas of marketing, sales, service and CMS functionality.
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Settings: We configure your portal settings according to best practice.
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Objects: We set up required custom properties for your objects including contacts, companies, deals and tickets.
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Best practices: We'll set up and train you on everything from naming conventions to managing your marketing contacts.
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Campaign assets: We'll build out your marketing and sales campaign assets including pages, lists, forms, workflows, emails, CTAs, reports, dashboards, sequences and pipelines.
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Automation: We'll automate processes to unlock efficiency - so your team can focus on being as effective as possible.
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Attribution: Integration with your advertising platforms to ensure all activity is captured. And then actionably reported on via custom reports and dashboards.
- Analytics & Reporting Setup: Tracking in place with analytics views, integrated with Google Analytics, Google Tag Manager and Google Search Console as required.
Exclusions:
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Graphic Design: We include basic look and feel setup within HubSpot (eg colours and fonts), and initial design of landing pages and email templates. Further custom design work is not included.
If required, we recommend our sister company - XEN Create - who specialise in graphic design and website design. -
Copywriting: In-depth website copywriting (eg sales copywriting) is not included.
If required, we can recommend external copywriters for you to consider. -
Paid Advertising management: We don't manage advertising campaigns (ie. Google Ads, LinkedIn Advertising, Facebook advertising, etc), but we do work closely with your advertising agency or team to ensure results are integrated into your HubSpot portal.
If required, we can recommend paid media agencies to consider. -
Custom website themes: We only use Themes from the HubSpot Marketplace for all page development. We don't build custom templates. We typically use CLEAN theme - the best selling theme on the HubSpot marketplace.
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Custom integrations: We only have expertise across the HubSpot Marketplace integrations. We don't build custom integrations.
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In-person training and workshops: We are happy to accommodate in-person meetings where possible and where appropriate. If we agree on an in-person meeting/workshop, our time spent travelling will be charged on top of your project cost.
- Custom documentation: We provide training videos, slide decks and process documents where appropriate but we don't develop, manage or maintain custom documentation for your HubSpot portal.
Frequently Asked Questions
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Who is this for?
The HubSpot Onboarding is ideal for mid-large companies who are new to HubSpot.
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How much does it cost?
The Onboarding price depends on four (4) key areas:
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Which HubSpot hubs you need
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How many contacts you have to migrate over to HubSpot
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How much focus you want to put on Automation
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How many campaigns you typically create in a month
Please see our pricing calculator below to estimate your Onboarding price.
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Do you have a brochure I can download?
Yes, here's a PDF brochure you can download.
HubSpot Onboarding was formerly called HubSpot Ignition. -
Am I locked in? Is it easy to cancel?
You are not locked-in to the Onboarding. We require you to pay 50% upfront and 50% on completion.
You can pause or cancel at any time.
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What's included in the Onboarding?
The HubSpot Onboarding results in a fully set up HubSpot portal and your team trained and informed.
Please see our full table of inclusions (and exclusions) above.
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I've just purchased HubSpot - is this a good fit for me?
Yes! The HubSpot Onboarding is for companies that have just purchased HubSpot or are thinking about purchasing HubSpot.
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What's the HubShots Framework?
The HubShots Framework is a capability maturity model showing the journey companies take in implementing HubSpot through their business.
It has 5 stages that show a company progressing from a predominantly manual set of processes with little tracking, through to a highly automated business with clear tracking and attribution of processes, contacts, deals and revenue.
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Do you offer a satisfaction guarantee?
We understand what you want is peace of mind in your decision. Offering a satisfaction guarantee depends on what success looks like for you.
As a general guide:
- We can guarantee successful onboarding to HubSpot based on the plan we set out in the HubShots Framework.
- We can guarantee to provide training to your team, but we can't guarantee change management - i.e. people not showing up to training sessions, watching recordings, adopting the processes.
- We can guarantee support post-Ignition while you adjust find gaps where your team needs more support - we are available On-Demand and as a Virtual CRM Manager for ongoing HubSpot support and strategy after the Onboarding.
- We can guarantee successful onboarding to HubSpot based on the plan we set out in the HubShots Framework.
HubSpot Onboarding Pricing
The estimated cost will depend on the number of hubs you want us to set up, the number of contacts you need migrated and your desired level of automation.
Onboarding pricing ranges from AUD $5,000 to $31,000 (plus GST for Australian customers).
Simply select your requirements in the four questions below and we'll estimate your Onboarding price.
Note: this is an estimate only - we like to chat further with you to confirm your requirements - but it will put you in the right ballpark.
[1] Hubs: This helps us understand the scope of areas we'll set up for you.
Just include the Hubs you'd like us to look after (eg it is fine to just have us manage your Marketing hub, even if you have other hubs)
[2] Contacts: This helps us estimate the level of contact migration required, as well as segmentation and typical management required (Include all contacts ie marketing and non-marketing).
[3] Automation: This helps us understand how much focus we'll put into automating your business processes
- Basic: includes simple automation (eg thank you emails, internal notifications)
- Standard: includes nurture sequences, setting lifecycle stages, branching, deal pipelines, ticket pipelines
- Advanced: includes full business processes including complex sales, marketing and service processes
[4] Campaigns: This helps us estimate the amount of work we'll put into building campaign assets in your portal.
Campaigns include all the standard assets ie landing pages, web pages, forms, lists, emails, CTAs, connecting ad platforms and reports.
*Prices are in AUD and exclusive of GST. Australian businesses will be charged an additional 10% GST.
I'm Interested - What's the Next Step?
If you are interested in chatting further about the HubSpot Onboarding offering:
Still not sure if this is for you?
No problem.
The first step we always start with is exploring your requirements and quickly confirming whether we think we're going to provide value to you.
If we don't think you'll get value, we'll advise other options for you.
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